Refund & Exchange Policy

Website: subbu.aipdmab6.in
Effective Date: 1st April 2026

1. Overview

At subbu.aipdmab6.in, we aim to provide high-quality men’s & women’s fashion products. If you are not satisfied with your purchase, we offer a limited-time Refund & Exchange policy under the conditions below.

2. Return & Exchange Window

  • Customers can request a return or exchange within 10 days of product delivery.
  • After 10 days, no returns or exchanges will be accepted under any circumstances.

3. Eligibility for Return / Exchange

To be eligible, the product must:

  • Be unused, unwashed, and in original condition
  • Have original tags and packaging intact
  • Not be damaged, altered, or worn
  • Be supported with proof of purchase (Order ID / Invoice)

4. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Used or worn clothing
  • Washed or altered products
  • Innerwear / personal wear items (if applicable)
  • Clearance / sale items (if marked non-returnable)
  • Products damaged due to customer misuse

5. Valid Reasons for Return / Exchange

We accept returns/exchanges only for genuine cases such as:

  • Wrong product delivered
  • Size mismatch (exchange only, subject to availability)
  • Manufacturing defect
  • Damaged product received (must be reported within 48 hours of delivery)

6. Mandatory Proof for Claims

To protect both customer and business:

  • Customers must provide unboxing video proof for damaged/wrong product claims
  • Without video proof, claims may be rejected
  • Images/videos must be clear and unedited

7. Refund Policy

  • Refunds are processed only after product inspection and approval
  • Approved refunds will be credited within 5–10 business days
  • Refund will be issued to:
    • Original payment method OR
    • Store credit (in some cases)

Deductions Applicable

  • Shipping charges are non-refundable
  • Reverse pickup charges may be deducted
  • COD handling charges (if any) are non-refundable

8. Exchange Policy

  • Exchanges are subject to product availability
  • If the requested size/product is unavailable:
    • Store credit OR alternative product will be offered
  • Only one-time exchange is allowed per order

9. Pickup & Return Process

  • Our team will arrange reverse pickup where available
  • If pickup is not available, customer must self-ship the product
  • Customer is responsible for safe packaging during return

10. Order Cancellation

  • Orders can be cancelled only before dispatch
  • Once shipped, cancellation is not allowed

11. Real-Time Business Protection Clauses

To ensure fair use and prevent misuse:

  • We reserve the right to reject returns if:
    • Product shows signs of use
    • Tags are removed
    • Return request is suspicious or abusive
  • Multiple return requests from the same user may lead to account restriction
  • Fraudulent claims will lead to permanent account blocking

12. Incorrect Address / Delivery Failure

  • If customer provides incorrect address or fails to accept delivery:
    • Re-shipping charges will apply
    • No refund for failed delivery cases

13. Force Majeure

We are not responsible for delays or failures caused by:

  • Natural disasters
  • Logistics disruptions
  • Government restrictions

14. Legal Jurisdiction

This policy is governed by the laws of India.
All disputes fall under the jurisdiction of Hyderabad, Telangana courts.

15. Contact Us

For return/exchange requests:

📧 Email: support@aipowereddigital.marketing
🌐 Website: subbu.aipdmab6.in